Refund Policy

Last updated: October 8, 2026

Refund Policy

We stand behind our supplements with a money-back guarantee. Our flagship product, [FLAGSHIP PRODUCT NAME], is backed by a 120-day money-back guarantee. All other Cayenta products are backed by a 90-day money-back guarantee. If you're not completely satisfied with your purchase, we will refund 100% of your product cost, subject to the return conditions below.

Guarantee Period
[FLAGSHIP PRODUCT NAME]: 120 days from the date of your order to request a refund.
All other products: 90 days from the date of your order to request a refund.

Return Conditions
We accept returns on unopened, sealed bags only within the applicable guarantee window (120 days for [FLAGSHIP PRODUCT NAME], 90 days for all other products). This applies to both first purchases and subscription rebills. Opened bags are not eligible for refund.

For subscription customers, please skip, delay, or cancel upcoming shipments through your customer portal before the next renewal charge to avoid an unwanted refill.

How to Request a Refund

Step 1: Contact Us First
Email us at [SUPPORT EMAIL] within your guarantee window. Please include your Order Number and a brief note that you would like to process a return.

Step 2: Ship Your Items Back
Package the unopened, sealed bags from your order and ship them to our return address below, with your order number written on the package.

Return Address: [RETURN ADDRESS]

Shipping costs are the responsibility of the customer and are non-refundable. We strongly recommend using a tracked shipping service. Returns sent without tracking are at the customer's risk, and refunds cannot be issued for packages we do not receive.

Step 3: Receive Your Refund
Once we receive your return and confirm the bags are unopened and sealed, we will process your refund within 10 days to your original payment method. Please allow an additional 3 to 5 days for your bank to post the refund.

Shipping Costs
Original shipping costs paid at the time of purchase are not refundable. Your refund will cover the product price only.

Damaged or Incorrect Products
If your bag arrived damaged or incorrect, please do not return it. Instead, contact us at [SUPPORT EMAIL] with photos of the issue. We will send a free replacement or issue a full refund immediately. No return shipping is required for damaged or incorrect items. This applies regardless of subscription status.

Order Cancellations
You may cancel your order for a full refund within 24 hours of placement, provided the order has not yet shipped. Email [SUPPORT EMAIL] with your order number to request a cancellation.

Subscription Cancellations
You can cancel your subscription through the following link:

[SUBSCRIPTION CANCELLATION LINK]

Please email [SUPPORT EMAIL] if you require further assistance.

Exchanges
We do not accept exchanges.

Restocking Fee
We do not charge a restocking fee.

Orders Lost In Transit
We will offer a 100% refund or a free reshipment on orders that have not been received in 21 days.

Wrong Item Received
We will offer a 100% refund or a free reshipment.

Refund Abuse Policy
We reserve the right to decline refund requests where we have documented evidence of abuse, including serial refund activity, fraudulent payment methods, or refund requests made in bad faith. This does not affect good-faith refund requests within the applicable guarantee window.

Contact Support
If you have any questions about returns, our customer support team is happy to help.

Email: [SUPPORT EMAIL]
Response Time: We typically respond within 12 business hours
Working Hours: 9am to 5pm ET, Monday through Friday
Business Address: [BUSINESS ADDRESS]
Return Address: [RETURN ADDRESS] (do not return without notifying us first)

Cayenta, operated by [COMPANY NAME]